Hi!
If they are here in the Community, they should tag us (@nayelyz or @andresg)
Or, they can send an email to build@smartthings.com.
Checking this with customer support is ok as well.
We saw @JDRoberts comment and shared it with the internal team, if the Customer Support team escalated the issue, it will show the impact to the team.
@samertheodossy, it would be nice if you could share the updates you get here. Thanks!