CT100 thermostat keeps turning off

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

Try to press the black reset button and also check the batteries. If you aren’t using batteries check the C-Wire stability. It’s best to add batteries even if you have a C-Wire to improve the stability. If the batteries drain over time then the C-Wire isn’t providing enough juice.

See pic of reset button:

[RELEASE] Enhanced Z-Wave Plus Thermostat Device Handler - Honeywell, GoControl, CT, Linear, Trane, MCO, Remotec

That means the device has not been communicating with the hub for a while. This is normal in most cases, if you don’t use a device for a few hours it can show as inactive. Just change some settings to force it to communicate with the hub and it’ll show as active. If you can’t change the settings with thermostat then your hub may have lost communication with the thermostat. In such a case hit the reset button the thermostat or you may have to exclude and re pair your thermostat depending up on the condition of your hub/thermostat pairing. [image]