I received a SmartThings Smarthub for fathers day along with several Cree Smart bulbs. I am completely lost as to how this product is even out. For a product that has been out for well over a year and has an updated release of hardware the software and functionality is nonexistent. The reason my wife picked this up for me is because when we bought our home it had a Kwikset lever lock and CT100 thermostat. I had removed the thermostat due to the fact it could not be programmed on a cycles. Seeing that this was compatible with both, I had been talking about doing something with home automation, and saw that it had tons of compatible products she thought this would be the best option. This thing is horrible and from a software perspective completely laughable.
Here are Majority of my gripes:
- No support for Thermostat scheduling
Now before everyone hops on and starts telling me that there are custom options to create a smart app to handle this. That is exactly my point. Any Joe Smoe that buys this thing is not going to want the wade through 100’s of forum posts to find the compatible code, learn to build and create the smartapp, let alone try and navigate a HORRIBLE UI in their Android smart app to get this done. Which brings me to my next issue.
- The most horrible UI I have ever seen. I truly believe the developers are trying to confuse the average user. I have had this app for a couple of weeks now playing (more like struggling) with it and I am still comfused as to what the difference is between locations, Modes, and the dashboard. There is no continuity in anything that is set on the app also. Clunky with a definite lack of form and function. I will elaborate further.
a) I have three Cree bulbs and absolutely no way to distinguish between them without going into the properties. This can be corrected by adding each to their own group which seems to be the only way to actually see a label (why even have the user name the thing if you’re not going to use it?) . But, even then you are click three things to get to the item to turn it on of off.
b) No custom icons, this would help the labeling issue greatly.
c) Dashboard and Hello, home completely useless unless you want to learn how to use their API.
d) Nothing but basic functionality on any device. Even the Cree bulbs that show a dimmer, the dimmer shows 0% when the device is looked at.
e) constant errors on the app, nearly every time I open the app or move through the menus I get “Sorry, but there was an unexpected error.” No error codes, no log to see what the error is, nothing to point you to the problem. Really poor programming. Which brings me to the next issue.
- My third major issue is the complete instability of the system, the setup of devices, and the barrier to entry. Why the heck did it take nearly a half an hour a piece to install the Cree bulbs? Why did I have to continually have to reset the things (which is a labor in insanity) to finally get the things to connect? Why do I continually have to reset my door lock to regain connectivity? Why in gods name does it take nearly 2 minutes to receive an updated refresh on my thermostat? Why is it when I change the thermostat from cool to off and have the app show that it’s off only to find out its on heat? Why is my front door not responding when I tell it to unlock only to have it unlock 20 minutes later for no reason. Trust me, every single device is within 15 feet of the hub and that is no exaggeration. If I weren’t a 25 year seasoned IT veteran I would have ripped this thing from network a week ago.
- why can I not set up something simple along the lines of “When there is no one present in the house turn off all the lights?” or “When When there is no one present in the house turn the thermostat down 5 degrees if on heat and up 5 degrees when on cool?”
I know there are always hiccups with these types of products but these are all correctable. Now What I find REALLY interesting is that both of my wife’s friends whose husbands own the product have zero issues and but use apple products. I have not had an opportunity to go to their homes and see their setups but I am seriously interested in seeing the difference between the android and apple products.
Has anyone else run into some or all of these issues? Do you think it’s worth keeping and waiting for updates or scraping it and going with something like the Wink hub?