@alissa.dornbos, that train has gone ages ago…
Since SmartThings is Samsung SmartThings and development changed to be a top secret, non-disclosure agreement, nobody can know about it… People are turning around and leaving this platform.
First of all, support is really a joke. Ask anybody, what is the first thing what support would tell you… Reset your Hub! 
Second, the documentation is outdated, and nobody listens to get things fixed. I have asked some updates on the documentation back in February 2020, and still hasn’t been updated. (Through the official emails.)
Third, the Developer Workspace, oh the mighty Developer Workspace. Your terms and conditions are not even public, neither the self assessment checklist… No comment… (see the point above the First!)
N+1, development is absolutely focused on things what somebody in a well paid high position thinks, it is not based on user feedback. Just a tiny example, last year in May the Alexa and Google Home integrations have been renewed. And the new integrations ditched the feature to be able to select what devices do you want to share with the Voice Assistant. The integration shares all your locations and devices with the Voice Assistant service. On the first day of the release multiple people highlighted that this is not good. Took another 6 months until somebody pulled out the had from the sand and started to listen, but the feature a year later is still missing. (Employees of SmartThings has highlighted their concerns during the initial development as well, but again nobody listened…)
Let me introduce @nathancu. One of the veterans of this community.
Here is a short intro (from @nathancu) what you can try to make better: