Not your responsibility, but will provide whatever debugs/logs/access required if you have time to troubleshoot. This is an amazing offering, something that was immediately missing to make this work for a household with 10/11 y/o kids.
Thank you. I do only have one keypad connected at this time. I have stripped everything down as far as I could, I think that the DH would not let me remove completey - kept saying it was in use which was odd as I could not find out where/how/why.
Will try to attack that issue again.
There were labeled as Xfinity on ebay. I don’t know how to verify what they are other than how they were labeled there.
Removed DH and App. Rebooted Hub.
Added new DH and App.
Added one keypad. No battery showing. Hit config. Wait for battery to show.
Same errors in the in the live log as before.
Not sure what magic I was able to hit upon when the one was working there for a short period but it was wonderful while it lasted.
For the record, I am new to SmartThings, but I have 54 things, custom DHs and Custom Apps working across the install. Not that I am an expert, but am figuring plenty out here.