Can't change Celsius to Fahrenheit in the new app

[Terri_Baker (TeBa)]

Hi,

I have some Ecobee and Samsung temperature sensors that I can not permanently change from Celcius to Fahrenheit in the new app. When I look at the sensors in the classic app or on the Ecobee settings they read in Fahrenheit. What am I missing?

[jkp]

several existing threads on this topic…

New app only issue - temperature scale showing up as C instead of F, anyone else?

I just noticed that many sensors and a couple other devices I have that report temperature have started using the C scale instead of F, which is what my Location’s scale is set to be. Anyone else experiencing this? This just started happening, but I don’t know exactly when. I know I should email support, but as it always happens with emailing support, I don’t want to wait a few days only to be told to reinstall the app, remove and rejoin a device, and/or eventually reset my hub… What’s odd is that the DTH the device is using doesn’t matter, and on the main tile in the new app’s dashboard the scale is correct. It’s only when looking at the detail view of the device that you see the wrong scale. The Classic app uses the correct scale, of course. Here’s an example of a sensor using ST’…

Temperature reverting to C

In the new app all my sensors temperature keeps reverting to C no matter how many times I set to F. I have reset them all back to F about 5 times each. Is there something I can check? Just started happening today I think.

[ad_me]

I am having this problem too and I am losing my mind.
What happened?
I never used Celsius before and now all my sensors report in Celsius!!!
I can’t keep changing each one of them. I have too many!

How do we get SmartThings support to look into this?

[Kevin_Reene]

@ad_me

I can’t keep changing each one of them.

Changes don’t stick either.

[ad_me]

Yes, I noticed it flips back to Celsius soon after navigating to another screen.
This is an unacceptable new bug.

[Terri_Baker (TeBa)]

I have contacted ST support many times since switching to the new app and have yet for anything to be fixed. I reached out about the temp sensors again and am awaiting an answer. There general solve has been: uninstal device, uninstall app, reset phone, reinstall app, reinstall device. (Apparently none of them use their own products to know what a pain that is?)

[jkp]

ST is aware of the issue and working to resolve it.

Temperature reverting to C

This is an issue with the device plugin that was released last week. As noted, the plugin is not honoring the location setting of Fahrenheit and changing the device to Fahrenheit via the gear icon does not persist. The issue was escalated to the appropriate development team.

[BravoCharlie]

Same here.

[swamplynx (Chris)]

Same here. This is also affecting automations. I have alerts setup for low and high temps and the one that is set for below 50 degrees Fahrenheit keeps getting triggered. Ugh.

[TFM (Tom Manter)]

I have the same problem! It’s driving me crazy. ST app updates lack proper QA.

[ashleygreen]

This issue has started again. In my Nest automation the cooling temperature changed to Celcius while the heating temp stayed Fahrenheit. No luck with ST support so far.