I have been having a problem logging into the IDE for the last day. I can log in and go to “My Locations,” but if I then click on a location or go directly to “My Hubs,” the IDE brings me back to the log on screen.It is doing this consistently. Are others having similar problems, and has someone found a way to correct it?
Do you happen to also be using smarttiles on this computer?
you may want to try a different browser/clearing browser cache/ changing devices. If you are having the same issue after browser/device change/cleanup support will be able to help. support@smarthtings.com
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Thanks guys! It was the result of having Smart Tiles open on another tab. As soon as I closed it all was well. Easy pleasy!
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Yup… SmartThings shares cookies or some sort of session information in the browser with other authorized connections, so they kick each other out.
The simple solution is to use “Incognito / Private Browsing” mode for SmartTiles and/or another browser, or possibly a second “profile” of your browser.