I am having a bizarre problem and could use some guidance. I recently purchased an Alexa Echo Dot and I am new to Alexa but very familiar with SmartThings and devices. I have a house full of smartthings and a SmartThings Hub, Hue Hub, multiple Sonos speakers, Caseta hub, Nest thermostats, etc.
I started adding skills to Alexa and things were going great. I added the SmartThings skill, Hue skill, Nest skill, Sonos skill, etc. It was then that I realized that I was having duplicate name issues for verbal commands, and I was unable to setup a “bathroom” group due to the name already in use. This has been a learning experience over the past week. Ultimately, because many devices in my SmartThings hub had similar names, i.e., the word “bathroom”, I realized that I needed to first clean up names and rename devices in SmartThings (I know I can rename in Alexa, but I am trying to re-do this cleanly and smartly). Long story short, I decided to start over with Alexa, but first I was going to clean up my SmartThings naming convention, etc.
The above background in mind, I disabled the Hue skill from Alexa. No problem. I disabled the Nest skill from Alexa. No problem. I disabled the Sonos skill. No problem. But then I went to disable the SmartThings skill, and a message popped up and said “there was a problem disabling the skill. Please try again later”. All of this was on my Android App. So I went to the Alexa web interface and tried to disable the SmartThings skill and I received the same message “there was a problem disabling the skill. Please try again later.”
I then proceeded to go into the SmartThings app, and I found the Alexa SmartApp, and I deleted it, thinking this would allow me to disable the skill in Alexa. It did not work, but it did kill all of the integration of my Smartthings devices in Alexa. I still, however, could not disable the skill in Alexa.
I factory reset my Echo Dot. That did not work. I then called Alexa support. They factory reset the Dot again, tried some other stuff, but in the end, the problem remains. I was told to submit the issue using the support button at the bottom of the SmartThings skill in the Alexa app, which I did.
All I want to do is start from scratch, but I cannot disable the skill, which is a pre-requisite to re-enabling the skill and re-linking the account. And now that I deleted the SmartApp in SmartThings, I have completely broken the integration.