Camera not recording

New day, new smartthings problem,(. I noticed that the Cam 360 camera I have been using for 4 months is not recording today. I set the settings to automatic motion recording. However, it does not record in motion. Even if I instructed the camera to record manually, I could only watch the recordings in the “video” tab. This is not possible at the moment. It was recording for 10 seconds, but this feature is not working now. Thank you in advance for

The Aeotec Cam 360 is the same camera.
The user guide is here