I have found several of the requests and this is when I had very critical home routines that were not operating, and as you can imagine, coming home to a cold house, or a garage door left open, or the door locks not locked, etc. I reached out to Tim Slagle and he finally responded after 3 days of me pulling out my hair. As of November 2015, I completely removed any critical home operations, and only use the point solutions provided by each tech vendor. It is perfect, but works until the bugs in the SmartThings V2 cloud are once again reliable.
Tim Slagle (SmartThings)
Oct 25, 12:21 AM
Hi Kurt,
We are currently experiencing problems with our scheduling engine and are working to resolve the issue. I will be updating the community with any changes and updates as I get them. Subscribe to this thread to follow and updates I have for you guys on the community.
Thanks,
Tim Slagle
Developer Solutions Specialist, SmartThings
This was of course when I tried both email and Chat, and now you ONLY have email.
Here is another example of my front door lock that was operating perfectly, and then did not operate via any SmartApp command for days. This left the house unlocked at night after the door was opened, and would not allow service personnel access via a schedule access. I have send reactivated the door locks internal blind 30 second lock routine which is frustrating when it locks and the door is slammed shut with the lock out.
@Tyler I have sent you a private forum message concerning the “View your Support Tickets” which is not currently working. I also included several links from other threads about tickets being closed without responses…