Bosch window shutter controllers not showing up in Smartthings (via Matter)

Devices & Integrations
1

I successfully connected my Bosch Smart Home Controller II hub to Smartthings via Matter. Currently, my Samsung Frame TV acts as a Smartthings/Matter hub. After connecting, I was able to import most of my Bosch devices, except the roller shutter controls. I tried the same with Homekit and Google Home (both via Matter), and these systems can see the roller shutter controls. Is this a Smartthings limitation, or do I need to install a dedicated hub instead of using just the TV?

2

The list of devices bridged by the Bosch Controller II:

Screenshot_20241115_003234_My Files
Screenshot_20241115_003234_My Files1200×1777 238 KB

Matter 1.1, by the way.

Bridged devices (German, too lazy to translate):

Bewegungsmelder
Dimmer
Heizkörper-Thermostat / Heizkörper-Thermostat II
Raumthermostat / Raumthermostat II
Raumthermostat Fußbodenheizung / Raumthermostat II 230 V
Relais
Tür-/ Fensterkontakt / Tür-/ Fensterkontakt II / Tür-/Fensterkontakt II Plus
Zwischenstecker / Zwischenstecker kompakt

Motion detector, dimmer, thermostats, contact sensors, plug.

3

OK, so there is no shutter/blinds controller in Matter 1.1. But Smartthings is already on 1.3, isn’t it?
Also, how do these blinds appear when I connect my Bosch Hub with Apple and Google Home (also via Matter)? I’m getting confused :smiley: Any workaround to solve this?

4

The shutters are Zigbee, as far as I know. You could try to add them directly to your SmartThings hub.

5

Hi, @megatomi
Welcome to the SmartThings Community!

Could you help us collect some information, please?

  1. Try to install over Matter those devices, once it fails, please submit the logs of your hub
Here are the instructions
  1. In the my.smartthings, enter “your hubs”
  2. Enter the corresponding Hub
  3. Click on “Dump Hub Logs”
  4. Change the reason for requesting hub logs if needed
  5. Click on “Dump Hub Logs”
  6. Confirm that the request is submitted
    Note: If you have more than one Hub, the name of the one involved in the issue.
  1. Share the timestamp when you tried to install them including your timezone like GMT-6
  2. Open support access to your account
Here are the instructions
  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.