anyone have any ideas on how to prevent this?
Configure autolock to only work while mode is away / during nighttime hours.
I have mine set for 1 hour during the day and 5 minutes at night. I still get locked out once in a while but that’s what the keypad is for…
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I thought about that… but i have the door also running off SMH, so at night when the alarm is on the door wouldn’t be unlocked… i haven’t figure out how to get away setup…
Me always have phone
wife always has phone
daughter 30% has 70% its dead
85 year grandmother no phone.
How old are the kids? What type of lock?
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You could replace the lock with one with a pin pad.
Smartthings also announced a new keypad in January if you want to wait for that, but they didn’t say exactly when it would be available:
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Gosh… I would never want a smart lock without a fully local keypad; especially if it automatically locked.
Getting locked out is a much, much, much bigger risk and problem than a burglar going around testing to see if my door is unlocked.
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And one of the #1 reasons I didn’t choose Kwikset…
I dont see any way around this other than not allowing the autolock to occur during the daytime when you expect people in the house or changing your setup to include a keypad. Seems as the system did EXACTLY what it was configured to do.
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You could Hide a key under the doormat? 
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I use one of these (even though I have a keypad lock, this is handy in case the battery is dead or other electronic malfunction).
Mechanical / Analog solutions are great backup. Just like physical light switches.
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I concur with adding a keypad or replacing the lock with one that has a keypad. When I switched out my manual locks, I originally wanted to avoid keypads, but they have made life so much easier.
As a side note, if smart locks had been around when I was growing up, I never would have learned how to jimmy window locks or pick door locks to avoid being stuck outside everytime I lost or forgot my house key.
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