Hello all. I just installed an August Smart Lock Pro, and after some fiddling (range issues) was able to get it connected to my Smartthings hub. Here is the issue I am having: the lock almost instantly reports its status to the hub, but I cannot control the lock. That is to say that from the Smartthings classic app I can see the current and correct status of the lock, but if I try to lock or unlock it, nothing happens.
I am not sure if this is a contributor to the issue or not, but the lock is communicating with the hub via a repeater (a Smartthings plug-in outlet) in the same room as the lock. I have had to use the repeater because for some reason the range on the lock is very short.
I would appreciate any help or advice you have. Thanks.