Aqara Door and Window sensors go offline despite proximity to ZigBee repeater

It sounds like you’ve put in a lot of effort to troubleshoot the connectivity issues with your Aqara Door and Window Sensors. Here are a few suggestions that might help:

Reposition the ZigBee Outlet: Try moving the ZigBee outlet to a different location closer to the problematic sensors. Sometimes, a small adjustment in placement can make a big difference in signal strength.

Check for Interference: Make sure there are no physical obstructions or sources of interference (such as large metal objects or other electronic devices) between the sensors and the ZigBee outlet. These can weaken the ZigBee signal.

Hub Location: Consider relocating your SmartThings hub to a more central location in your home, if possible. This can improve the overall ZigBee network coverage.

ZigBee Channel: Check if there are any other ZigBee devices in your network that might be using the same channel. If so, try changing the ZigBee channel on your SmartThings hub to reduce interference.

Firmware Updates: Ensure that both your sensors and SmartThings hub have the latest firmware updates installed. Sometimes, updates can improve device compatibility and connectivity.

Reset and Re-Pair: If all else fails, you may need to reset the sensors once more and re-pair them with your SmartThings hub. Sometimes, this can resolve connectivity issues.

Contact Manufacturer Support: If none of the above solutions work, it might be worth reaching out to Aqara’s customer support for additional assistance. They may have specific troubleshooting steps for their devices.

This reads like an answer written by chatGPT, because it sort of makes sense when you first look at it, but then you realize it makes no sense at all, because all of the Zigbee devices on your SmartThings network will be using the same channel. That’s how the network works.

Instead, interference would be coming from devices on a different network, but potentially using the same channel.

Also, you left out the single most likely cause of interference with zigbee devices: Wi-Fi devices. Wi-Fi operates on the same frequency (note that is different from channel) as Zigbee, but Wi-Fi is a much more powerful signal. So Wi-Fi interference is always a potential problem with a Zigbee installation.

Of course, this comment could just be human error if you’re not that familiar with Zigbee.

If by chance you did use chatGPT to create this answer, please note that in this forum, as in many other technical forums, we are requesting that people include a line in their posts if they are using generative AI content just so people don’t have to waste time digging through stuff which potentially has these kinds of hallucinations. :thinking:


When I read the original post the first time, it looks to me he was talking about other ZigBee hubs that possible was using the same channel. Never thought he was talking about other devices in the same ZigBee network.

Here’s what they said:

What you mentioned is an important possible source of interference, but that would be multiple networks (one for each hub).

Gotcha, so yeah, they are probably using chatGPT :laughing:

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