Afternoon. Thank you for your prompt response. As requested I have the log file on USB stick, but of course I cannot upload files here. Please send DM and I shall respond ASAP. Thanks Ian
I have the same issue. I have sent the log file to the mail. It gets stuck on ‘Connecting to device‘ for multiple minutes and then I get an error 33-504
I am having the same issue, as I moved 3 years ago and tried to set up my hub weeks ago with the same issue. Please help, as I tried all the troubleshooting with no success.
May I also get instructions?
Could you please confirm if you have already followed the steps in the post below?
Yes Yes Yes… multiple times. This is the Smartthings Hub V3P01 that I purchased from Amazon in 2020. I even tried to update the firmware over cellular. There has to be an easier way.
don’t believe that is even possible because in the steps provided, you need to reset while the hub is connected by Ethernet to your network.
first question, does your Router allow you to block port 123 udp or block the domain ntp.org? have you reset the hub (where you see solid yellow on the hub led? once you add the hub to the app, remove the block.
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