As a result of a recent update to SmartThings my Hue lights no longer work and stumbling around in the dark is not funny when I’ve spent so much money on this equipment.
I’ve had to unplug my SmartThings V2 hub, which keeps going offline in an apparent conflict with my Hues.
I’ve contacted support who told me they’re aware of the fault and engineers are looking into it at this moment.
This comes after a nightmare time last week resetting everything twice, and having to contact support numerous times because of officially supported devices refusing to connect, failing or not triggering.
All my equipment is SmartThings supported, everything is Samsung branded apart from my Hues and I’m using only the official SmartThings smartapps.
I’m feeling rather annoyed that these products which are supposed to make life easier are actually causing me so much trouble and wasted time.
Somebody needs to get a grip with this platform and make it work properly!