All 3 of my phones stopped reporting the presence of their users yesterday at around 10:00 AM. They seem to be stuck in their last known state. Anyone else having an issue?

Are you using “Get location from this phone” option in the ST app under Menu > Settings? or using something else such as Life360 or webcore presence sensor? the latter two options ceased yesterday when groovy smartapps were shut down.

More details might help. Phone OS and version. Phone brand. Method used for geolocation… If you are using Life360, there are reports it’s gone due to the Groovy shutdown that’s finally actually happening.

Same thing with me this morning. It worked last night but stopped as of this morning. I was on life360 but removed it yesterday and switched to native ST. Android 13 ST APP Version 1.7.93.26

[image] Smartthings / Life360 Connect stopped working (11 Jan 2023) SmartApps & Automations Another option and only if you use a Samsung device with Bixby Set up life360 to give notifications on the individuals arrival and departure IF Create a Bixby routine using notif…

[image] HalD: More details might help. I was assuming this was a broader problem, hence the general details. [image] jkp: Are you using “Get location from this phone” I thought I was prepared for “this day”… Yes I was using Life360, WebCoRE, and native ST. All 3 stopped reporting. 2 …

I just got off the phone with Samsung SmartThings Support. The issue is known and widespread, as they are logging thousands of complaints about geo location NOT working. They said it will be at least 48 hours for a resolution.

Mine just updated finally about an hour ago

Native phone presence is still working for me (iOS).

UPDATE: 1 phone is showing correct status, (on phone and in IDE). 2 others still stuck on Present and Not Present from 3 days ago in IDE).

you need to provide us with more details for what is being used to detect presence: “Get Location from this phone” from the ST app Life360 which has now been shut down webcore presence which has now been shut down other gets confusing when you say it shows in phone and in IDE since the “Get Locat…

All phones stopped reporting presence

Devices & Integrations

fido (Mike ) January 12, 2023, 3:30pm 5

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Smartthings / Life360 Connect stopped working (11 Jan 2023) SmartApps & Automations	43	10584	January 20, 2024
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Phone presence sensors stopped working (iPhone & Android) General Discussion	9	869	May 8, 2020
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All phones stopped reporting presence

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