After Receive hub V2, I decide to say good bye to smartthings


#1

Before I received my hub today, I was too naive to think replace the hub is as easy as register the hub and click switch, Then all my devices and apps/automatics will be migrate to the new hub. After read the very simple guidance page, I figured out I have to remove all current device, add back to new hub and resetup all the apps. I have more than 100 nodes, there will be tons of work. even harder than setup from scratch. you had to remove device first. I can’t believe this is solution smartthings proved to us. what are all the software Engineers and product managers doing? If I had to delete and repair the nodes for security reason, that’s fine. but at least you have to provide a way to save the apps and hub settings, and restore to the new device. all these information are stored in the cloud, how hard it will be, I can do it within one day if I am working for Smartthings. Everyone hate apple these days. but apple definitely won’t let their customers to add all contacts again everytime they sell a iphone to their customer. I have to do this every year when smarthing have a new hub. For most of us, 8 hours worth more than hundreds even thousands of dollars. Hope smartthings could provide some solutions soon, not just a long page of blah blah blah, basically mean you have to do everything from scratch.


(Matt) #2

While I agree it’s pretty silly they didn’t provide a migration path, to their credit they made it very clear you would not be able to migrate and that most people should not upgrade to V2 unless you had a specific reason to as it’s initial release doesn’t have most of the features people have been waiting for.


#3

I guess I’m spoiled by apple and google. And not get used to Samsung yet.
But to be honest the ST support chat is awesome, faster than phone call and they know what they are doing. This is better than any other support in the industry. unfortunately it’s not available due to too many requests. No surprise there will be a tones of support request. Even I’m willing to waste 8 hours to do the setup from scratch, there will be a big chance some device can’t be found after being deleted or other weird issues.


(Matt) #5

Can’t say that for sure… But I think it was in the email they sent to existing customers when they released V2…


(Geko) #6

I decide to say good bye to smart things

May be a good time to switch to Wink… or Apple. What is their hub called again? iDontExist? :wink:


#7

I got their email for promote preorder smartthing. It’s not mentioned in the email. The whole email is encourage me to buy the new hub. I never visit the forum before. When I have problem I just send a message to ST support chat, and problem usually solved in 5 mins. I’m posting here is because all support from ST is either shut down or too slow. I want ST hear my voice, hope they can be better in the future.


(Johnathan Fullman) #8

I wouldn’t put too much of the blame on ST.
If a migration were as easy as you want it to be, then your neighbor could just buy a hub and start controlling all your things without your authorization.

To prevent this, protocols like z-wave and zigbee bind to your hub so they only take commands from that hub and not others. The only way a device knows its okay to take orders from a new hub is if it’s unbound from it’s current hub and re-bound to the new one.

So don’t blame ST, blame z-wave and zigbee. ST is forced into doing it this way because of how the protocols are designed. But, even then, it’s not clear to me how one could design a secure protocol without the bind/unbind mechanic.


#9

I am thinking of moving to HomeHAB. I do not want to move to V2 based on how much work it takes to migrate. Has anyone used it?


(Geko) #10

I wouldn’t be so quick. Z-Wave protocol has a “controller shift” function to transfer network ownership from one primary controller to another. SmartThings chose not to implement it. Who’s fault is that?


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #11

Cgrotal is 100% correct for this part of the migration. The entire back-end, cloud database manipulation could have been automated. I’ve written details elsewhere, glad someone has the same observation.


#12

I agree about security reason. but ST can let user save all the logic and setup for the hub. let user just delete devices and add devices, and all the apps come back to the new hub. All the device have mac address, how hard that could be?


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #13

Sure could…


#14

I received a couple of emails that advised not to migrate until the migration tool is ready in couple of months unless necessary.

I went ahead and did it anyway and looked at it as an awesome way to start over and clean up all the apps and things that had become entangled. All in all it wasn’t that bad and had no issues at all.


#15

I just receive email from ST Support. Looks like there will be some tool available for migration by the end of the year.
That’s good, at least I only need go through this painful progress only once.


(Kurt Sanders) #16

IMHO, I wouldn’t hold my breath on a seamless V2 migration with their “Magical V2 Migration Tool” until I see it…

I’m imagining the “Migration Tool” either failing half way with “Unexpected Error Encountered” (a popular message they display in their mobile UI) or it will delete all your SmartApps, Devices, etc when they don’t have to leaving you with adding all this back in manually.

Please prove me wrong ST!


(Brian) #17

I liked rebuilding my setup. It’s way better now. I’m not recommending that for everyone. If you want magic, go see a magic show. SmartThings wins for me, but it doesn’t have to be for everyone. I think many of the complainers will be back when they look at the alternatives. We should welcome them, home automation is (IMO) in it’s teenage years. It was a baby when I first started with X10, and now it’s awkward but able to fend for itself most of the time. I am still impressed by how easy it is to setup this system compared to just a few years ago. Those who haven’t been through that, will complain the loudest. That’s actually good because it will drive us all to make it more simple. Keep complaining. :smile:


(Ken) #18

I agree, I worked out alot of kinks by going through the migration. Realized some things a needed to change. Modified the placement on some of the devices etc. It only took me about an hour. Well an hour and a half due to the fact i started it when ST was having issues with the update push to the hubs. Im still tweaking things and have some devices to add but like bridaus said, compared to the competition, i would say STs is way ahead of them. HA is still young, but as you can see there are more an more devices coming out. The next few years HA is going blow up in popularity. Another thing to consider, is the level of support available from ST’s. Excellent customer support is hard to come by these days and STs definately gets an A+ in the support category.


(Jovan) #19

so we’re not classifying the omission of a migration tool as a customer service failure? still goes as “excellent” support? I may be more negative than most, but I don’t see how those two can co-exist.


(Brian) #20

Not sure what we get by calling it a failure. If they promised it by a date, then they failed to meet a date. If they didn’t promise it, but we expected it, then they failed to meet our expectations. Ok, where are we then? I don’t mean to disagree, sure I would love this tool, but I had a fine time redoing my system also. I think this is really about timing. You could always wait, no one is forcing anyone to upgrade. Anyone have an awesome Apple Homekit system working yet? Show me. In this case the hardware arrived before [edit: some of] the software. Sadly, that happens all the time in the world today. Should we accept it? When there are better choices, no. When there are not… yes. I put SmartThings support in top 10% of support I’ve dealt with. Want a reality check, call your cable company for fun. That’s the low bar.


(Jim) #21

No truer words have ever been spoken.