After having my SmartThings Hub for a while, I thought I would share my experiences, and what I’ve learned, and what I hope gets better.
I got the hub to replace my old xfinity home setup that I was using previously. I know the hub isn’t meant to be a security solution, but I didn’t need anything fancy, just something to alert me. Seeing as the hub supported zigbee, and the left over devices from my previous setup were zigbee, I thought I was pretty much all set.
Well… I wasn’t… The SMC zigbee door/window sensors and motion sensor don’t work with the smartthings hub. One guy on here said that they got them to pair, but nothing else, I’ve never even got them to do that.
I ended up getting a jasco zwave switch that works… well… close to most of the time… Most of it seems to be issues with the app syncing to what’s going on, sometimes I have to close out of the app, or refresh the screen to tell me that it’s actually on, and not “turning on”.
But the real problem is the presence sensing… This has been an ongoing battle for a while now, with no end in sight. People keep saying it could be this, or that, or whatever. From my understanding of what I’ve been told, the actual physical hub has nothing to do with presence when you’re using your phone as a presence sensor…
It has never, ever been reliable… As a result, I can’t use it to trigger anything. I can be 100 miles away and it thinks I’m home, I could be laying in bed and it says I’m away… It makes no sense… I know it’s not the phone or the location setting, because Life360 has never given me this problem, ever. It’s always accurate as to where I am, and what I’m doing… When I’m home, and when I’m away.
But besides that, the presence sensing for trigger rules isn’t very useful if you don’t have rules for “everybody away” or “anybody home”. Life360’s IFTTT channel has that. What good is setting up a rule to turn my lights off when I’m away, when my wife could still be home?
But the app in general is buggy… I routinely get blank screens, or a screen that doesn’t populate my “things”…
This product has massive potential, but it feels like it was released to early.