Has anyone had issues with this item not connecting and if so did they find a fix.
Basically I have followed the instructions and tried to have it join the network both ways.
I open up the app hit either the connect new things or the specific and then press the tab on the sensor. The light goes on for 5 seconds and circle on the app spins and spins and spins but nothing connects and joins. The sensor is only inches away from the hub.
You might want to try support@smartthings.com. If it’s not excluding then the device isn’t communicating with the hub at all. You’ll need to get that first step to be successful or it won’t pair.