Aeon Labs Energy Meter not showing Kwh?

(Donnie) #1

I am at a loss my meter will not show Kwh only Watts. Any ideas why?

Thanks for your help.

(Tim Slagle) #2

Is it newly installed?

(Donnie) #3

Installed it last weekend.

(Tim Slagle) #4

How often is what you have plugged into it used?

(Donnie) #5

It is the permanent one hooked into the breaker box to measure all energy coming into house.

(Tim Slagle) #6

My bad… Totally mis read that one. Hmmm OK, any errors in the logs?

(Donnie) #7

No error just seams to not be reporting at all.

(Tim Slagle) #8

Try removing and re-adding the device to SmartThings. that’s my initial suggestion.

(Donnie) #9

Well I removed and added it back and still same thing.

(Tim Slagle) #10

Dang… I’m at a loss… Without being able to see into your setup a little more it a little bit of blind leading blind.

Have you reached out to support?

(Donnie) #11

No I thought I would try here first. Give support the time to fix the things that really need fixed :slight_smile: I think I might just open the code and see what I can find. Thanks for your help.

(Eric Kanas) #12

I am experiencing the same issue and its also not pulling either.

(Donnie) #13

Found out what it was. My unit has battery or direct power. I plugged in the direct power and bam had KWh reporting. Go figure.