ADT Home Security Starter Kit Woes

[capmgn]

I just wanted to let everyone know a few very irritating things about the new $550 ADT Home Security Starter Kit. I called support and was given this information:

1. There is no migration process from an existing hub. You must remove everything and re-add it to the new hub.
2. You cannot use automation (e.g. I’m Back, Goodbye) to set or disable the alarm. Allegedly this is due to how unreliable mobile presence is with the SmartThings app.
3. At this time, you cannot buy a second panel for another room.

Unfortunately, the second one is a deal breaker. It seems as though I basically had to spend $550 for a working motion detector and the convenience of a panel (just one, though). Hopefully this helps someone that might be on the fence about buying this system.

Has anyone else purchased this and were able to overcome some of the issues that I mentioned?

[Spectyr (Todd)]

Thanks for the info! I was thinking about investigating this further, but based on your info, I think I’ll hold off for now. Sorry for the woes

[JDRoberts]

@capmgn

Has anyone else purchased this and were able to overcome some of the issues that I mentioned?

See the following discussion:

ADT partnership: ST-ADT touchscreen hub and devices (discussion thread)

[image] $550 kit at BestBuy [image] Looks like there are several new ADT/SmartThings branded devices too that say “Requires an ADT security hub” on box… contact, motion, keychain remote, smoke, CO and leak For ADT response you have to use these new devices (encrypted?). Other devices/sensors can still be used but won’t trigger ADT call. Details on hub (7" touchscreen, siren, battery and cell backup, pro monitoring by ADT optional):

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@capmgn

You cannot use automation (e.g. I’m Back, Goodbye) to set or disable the alarm.

The fellas in the other ADT Topic discovered this was possible. There is some uncertainty at this point of whether this has now broken or just changed.

The ability to set Alarm Status was implemented in a reasonable and useful way (per the discovery); but was not published and is therefore unofficial, unsupported, and subject to change or block at any time.

[marktheknife (Mark)]

@capmgn

Has anyone else purchased this and were able to overcome some of the issues that I mentioned?

Issue #1 (no migration process) is unlikely to be something that can be resolved.

ST promised a tool to migrate from v1 to v2 hubs when they released the v2 hub over two years ago. Then at the beginning of this year they announced they were abandoning it.

There’s no indication they’ll ever revisit the issue.

[seeharrison (Christopher)]

@tgauchat

The fellas in the other ADT Topic discovered this was possible. There is some uncertainty at this point of whether this has now broken or just changed.

It’s working now. Seems that it was a WebCore issue.

[capmgn]

Thanks for the responses, everyone. I’m digging through the thread that @JDRoberts mentioned.

@tgauchat I haven’t found the part where this is discussed, but I’ll definitely have to look into it. Thanks!