We know we have to work hard to earn your trust back and we have a large focus on doing just that. As Alex said, we’re in the weeds of all of this right now, and plan on making meaningful and incremental improvements to the platform until we reach a place of measurable platform stability and reliability.
Support can get busy and we did have a large traffic bump in ticket counts into December and the first of the year, while I am glad to hear support got to your latest request in a timely manner, we are still growing that team to make it even more effective.