300 Device Limit after deleting Hub

Devices & Integrations
1

I need help, having stupidly deleted my main V2 hub, and all the associated devices I’m attempting to add them back onto another hub. Prior to the deletion I had approx. 270 devices.

after adding some devices I assume around 30 or so, I am now getter the cannot add over 300 devices error. but according to my.smartthings.com I only have 160 devices installed

2

Hi @Jeff_Gallagher
Thank you for the details. Since you’re seeing a discrepancy between the number of devices you’re trying to add and what appears in the SmartThings web interface, I recommend clearing your browser cache

Can you enable support access to your account so I can check its details, please?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
3

Thanks, the Application on my devices now recognize the correct number of devices. I just need the welcome code for my V2. I’ve logged it with support

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4

@Itati

Sorry but I’m back having this same issue. Still trying to rebuild my system after my deletion error. However I only have 247 devices linked to my location. But I’m getting the over 300 device limit error. So I can only assume that there are still a lot of phantom devices on my account that I can’t see. I’ve provided access to the logs. If you can can a look after the weekend

Thanks Jeff

5

I had tried to reply to your support desk ticketing system but I’m getting bounce backs from GMail. The address may not be able to receive emails

6

@Itati I’m still getting nowhere with your support them, they have escalated the call, as there was no response after 72hrs, but sill a week later and nothing back. I’ve granted access to my.smartthings.com, and in my.smartthings.com it is currently saying 248 devices are in 18 rooms, 4 devices are not in a room; 243 online | 9 offline

But I cannot add any devices getting an error of saying over 300 devices. So something isn’t right.

1 Like
7

Hi @Jeff_Gallagher

Could you let me know which Hub you’re trying to add the devices to? This information will help the team investigate further.
I’ve reviewed your account and can see a total of 288 devices registered.

8

Hi it’s the Duleek location only. I went and bought a second hand v2 and I’ve set it up in a separate location called ewe devices.

9

That location should have around 250 devices and 4 hubs included a TV. Doesn’t matter what hubs I try to add to in Duleek same result.

10

I’ve deleted all the devices in my test location and added a link to eWeLink cloud to bring Duleek up to 260 devices. I’m back getting the 300 device limit error. If you can llet me know if you can see the same thing

1 Like
11

Thanks for the information. I’ll review it with the team and let you know of any updates.

1 Like