CTO Hagins’ definition of “stability” works for me:
We are working round the clock to get the experience to the point where it needs to be. From a customer experience perspective, my simple goal is that SmartThings should be the last thing you suspect as being the cause of a problem, not the first. We need to be more reliable than the devices that are connected to our platform, and we want our customers to expect that day after day, month after month, year after year.