Water sensor - shutoff valves?

Well looking for advice, I bought a “new” Leaksmart valve off of Ebay. The seller had bought at Home Depot and never installed… When after 10 trips to Menards and almost calling a plumber I got it installed with no leaking.

The smartthings app with my V2 hub recognized the valve right away… The problem is that the unit doesn’t respond to commands from the app reliably… I called tech support and they had me remove it and add back in. I was able to do one command and then after that it wouldn’t respond. The blue “link” light kept flashing. The tech support told me to move my router away in case it was interfering…my hub was right above 1 floor up. I moved the router but that didn’t help. I then even moved my hub within 3 feet of the valve and it doesn’t respond…
I would love to hear others experience with the valve. Any issues? Any suggestions.
Anyone use with a Hubitat (considering…) Thanks

What device handler did it pick up? Also, does your device look like this in the IDE?

It’s almost like you have some kind of interference in your zigbee mesh. It could be anything from your wifi and zigbee channels being too close to each other, to having a USB 3.0 drive nearby your wifi or ST hub (search around here and you’ll be surprised).

If you manually turn off the valve with the buttons, does ST see that change?

Are you using the new or Classic app, or both? After you moved the hub closer, did you rejoin it so new mesh route could be established? Do you have any other Zigbee routing devices around and are they working right (check what Route says for your device in the IDE).

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thanks for the detailed response… I’m in the learning state… I did not realize the web site showed the route the device was connected to …COOL so it was connected as
which is not optimal…so instead of taking the shortest path hub in main floor laundry to valve…it went hub, then in other direction to Smarthings outlet at FR TV and then down to valve… What is good for RSI numbers ??
Anyways I unplugged the outlet at TV and rediscovered and then it went direct
I then tried it …I pressed close…it DID close but the app sayed closing and finally timed out and said open (although it was closed).
I pressed again…same thing…says closing and thinks its open
I manually opened back up
I then killed the app and was able to do a close/open/close/open all working successfully with valve changing and app accurately reflecting.
I then pulled power to cable modem, made a water sensor wet and the valve did close.
Restored internet and was able to open and close via app successfully…
So…it “SEEMS” to be working but I don’t TRUST it… This is not something that can decide to work when it wants and if I want to return to ebay seller I need to decide in the next day. How can I convince myself that it will be reliable ?
Thanks again for the prior advice…any thoughts ?

No problem, always glad to help. I assume you’re using the new app and not Classic?

I’d suspect ST way before thinking the valve has a problem.

If you are not using the Classic app, that’s ok, but I’d validate opening and closing the valve with the Classic app because it’s much faster when reporting device status. In fact, the only reason I still use the Classic app is because I trust it more than the new app for this exact reason.

When opening/closing, check the IDE for it’s state, and the physical valve for that matter, regardless of what the new app may say.

This valve has saved me from water damage twice, and has never failed. I’ve also installed these for other people, and they’re been rock solid.

I’m using the classic app (although tech support said to use the new app)…because SHM will run LOCAL whereas STHM will not.
Im so glad to hear you’ve had great luck… we had a washing machine overflow…destroying all flooring on first floor and leaked down vents and messed up basement ceiling… another time we had dishwasher flood…each of those times needed a new floor…so I’m glad to have.
I will try your recommendations…and spot check it for the next couple days…
Have you heard of anyone using the Hubitat hub with this valve ?
Thanks again!

I personally don’t know anyone there that’susing it, but doing a search in their community found a very similar post like yours, with similar recommendations with regards to your Zigbee mesh:

More here too: