V2 Hub that has never been used won't act right

[GSzabados (Gabor Szabados)]

There used to be an issue where the zigbee firmware couldn’t be updated for some reason. It should have been fixed for now…

Have a look at the comments here:

Hub Firmware Release Notes - 28.11

@Simpson_Wreford, So, there used to be an issue, where some v2 Hub Zigbee radio’s firmware was not updated correctly, but that should have been fixed around the Hub firmware version 25.x The advise at that time was to do a soft reset of the hub. Read the whole topic below and you would understand the instructions. (If you paired zwave devices already, then you should contact support to fix it.) The Zigbee radio FW of 2.0.31 was originally used back in 2015. Now it is at 2.8.5 according my v2 Hub. I am tagging @Brad_ST, @BarryA and @BroderickCarlin just to let them know about the issue with your hub.