I submitted a ticket [#63425] on September 29th on this exact same subject.
That’s how I got the reference to this thread : http://community.smartthings.com/t/device-name-instead-of-an-icon-heres-how-i-did-it/1358.
Most of the tickets I submitted the last 3 months were “transferred to development” by SmartThings support, and then sunk into a black-hole, with a few notable exceptions, thanks to Andrew and Duncan.
Obviously, the development team is overloaded and bug corrections has fallen waayyyy behind.
Very frustrating…