@beckwith and @niceindividual, I bet this has something to do with it as well:
http://status.smartthings.com/incidents/ypm3s9k3jt5g
I was impacted by this last night.
1 Like
Thank you @beckwith and @johnconstantelo. Iām glad I posted instead of trying to figure it out myself! I subscribed to the status updates via SMS. How often do you see these kinda crippling system problems?
Hey,
Iāve tried pollster and from looking at the live logs there never seems to be no actual response from the GE Link Bulbs with the V2 indicating on or off, cause even after pollster has run when i go back and hit refresh it will then tell me the light was actually on. Anyone change it to refresh() instead of poll() ? i read someone that did do this earlier but canāt find if it worked well for themā¦
Thatās strange because poll() and refresh() have the same zigbee commands (except refresh() calls poll() at the end of itās command). Iāve seen poll() update the bulb status personally, but weirder things have happened.
Thankfully not a lot.
Okay. I bought a link bulb last night. Put it in a lamp and told the app to look for something and the light flashed and the bulb showed up. Set it up to come on at dusk and go off at 10:30 pm. (It was already dusk so it stayed on.) I came down this morning and it was still on. The ST app could not turn it off. Tapping the icon would just turn it from green to white, but nothing would happen with the light.
So, I found this topic, and loaded the device type linked above. But it still would not turn the light on or off. So, I played the on-off-on-off, etc until it dimmed and shot back to bright.
Then I deleted it from the things and went to add it again. It took a really long time to flash, but the light didnāt show up. I went away and came back later and there was an unconfigured āthingā on the plus sign. I tried associating it with the new device type, but it didnāt work.
Iāve tried removing it and re-adding it several times and it takes forever to flash, but the iPhone keeps spinning as if it didnāt find anything. Itās been spinning the whole time Iāve been typing this.
I just canceled the search and flipped around on the screens for a bit and the blue 1 just showed up on the plus sign and I have another āthingā that is not configured.
Anyone have any ideas?
Thanks.
-Todd
@Todd_Whitehead Iāve been having a hell of a time with my GE Link bulbs, even with the updated code. I seem to be having a new problem every other night and I want to just get rid of them all at this point. Iām also having trouble with the official SmartThings outlet that came with my starter kit. The only things thatāve been reliable are the motion sensors.
Iāve read, perhaps somewhere in this thread, that the hub sends a command once and assumes it reached the device. This is apparent in the frequent failed commands. I think this is a shoddy design decision and reflects a rush to market. If thatās the operational model then I canāt imagine a way to get anywhere close to 100% reliability.
Iām disappointed.
Iāve had really good luck with my link light bulbs. I have 3 GE link bulbs and a ST motion sensor. Just out of curiosity how far away from your wifi router is your ST hub? I only ask because Zigbee is on an adjoining portion of the frequency spectrum to wifi. As such it is prone to interference from a wifi router.
I also am having no issues with my link bulbs. They are waaayyyyyyyyy more reliable than my hues. I have never had an issue with any of them turning on or off correctly. Mine are in lamps so they are always powered on for the most part.
Ok, this may be new. I have had a mix of GE Link and older TCP bulbs in my network. About three days ago, the TCP bulbs stopped working due to a new firmware patch that they sent out. I did what Smartthings told me to do to solve the problem, and it didā¦ for about a day. I had (up until that point) nothing but good experiences with the GE Link bulbs, so I decided to bit the bullet and make my entire network GE LInk. Wellā¦ that lasted about a day also.
Now, Smartthings is active buggy with all of my devices. I had to exclude and reinstall my lock, which seems to have fixed that. My new GE Link bulbs are not responding now either (with no indication of problems in the UI or logs, Smartthings thinks everything is fine.) I tried the same remedy (Deleted and tried to add), but I cant get these bulbs to go back into pairing mode (or recognize that SmartThings is trying to pair). Now I am wondering if the new release on the 21st is munging things up. Anybody else having similar issues?
They are in the same (12x12) room. The last time I tried it, I moved them so they were about 3 feet apart. no diceā¦
Whatās weird, is the first time, it seemed to pair perfectly, but then ST wouldnāt actually control it.
None of my devices were getting switched last night for several hours. The motion sensors would see motion but nothing was getting turned on. Then I received this notification from SmartThings:
Jan 29, 2015
Device Control Issues
Resolved - Issues with device control are now resolved. If you continue to experience problems, please email support@smartthings.com.
Jan 29, 21:59 EST
Identified - Weāre investigating an issue impacting a small subset of users related to device control.
Jan 29, 21:23 EST
Itās frustrating trying to troubleshoot this stuff while there are so many factors that can effect performance, but I highly recommended subscribing to status.smartthings.com for updates. Youāll get a text when they are aware of an issue.
My link bulbs are always powered up because they are in lamps. I keep my ST hub as far from my router as the 3 foot cord that came with the hub will let it. Also when I paired the bulbs I placed them in a lamp right next to the hub.
There was one time where I had a hiccup with the system after a firmware upgrade and I had to reboot the hub. One of the links seemed to not respond like the others so I cycled the power on it. After that it took a few times of off and on before it seemed to be back in sync with the hub.
I think I need a Firmware update!
My Zigbee firmware is REALLY behind what I saw listed above from another poster:
zigbeeFirmware: 1.3.1
How do I upgrade my firmware?
Email support and they will update you.
I was just doing that when you posted. Thanks!
I wonder why they donāt keep the hubs updated automatically?
Hey thanks to everyone who worked on this updated device type code. I read this forum yesterday morning, made the new device type in the afternoon, my 2 GE Links arrived yesterday evening, and they installed flawlessly upon arrival. The status button is updating properly and the dimming below 7% is really quite good for an LED light!
So thanks again for all your time and effort!
1 Like
New code fixing specific problems often introduces new, unrelated problems. So if you push a fix to someone not already having any problems, thereās a chance youāll break something for them too. That can really increase your support costs, especially if the number of customers who will benefit from the fix is small compared to the total size of your customer base.
For what its worth, a hopeful sign. After months of having issues with random subsets of my GE link bulbs failing to respond when directed to turn on (or off), I received an email from SmartThings support last week informing me that a firmware update was going to be pushed to my hub early in the morning on January 30th. Ever since that update I havenāt had a single failure of any of my link bulbs to respond. It may be a bit premature to declare victory, but it is encouraging. Thew new firmware is reported as version 000.013.00013. The ZigBee firmware level didnāt change. It is still at 1.5.4.
2 Likes
my link bulbs are also working better too 