TKBHOME TZ68e socket not pairing

[sidjohn1]

You may want to want to try paring\excluding closer to the ST hub, same room and under 10ft/3m away with live logging open and your Domoticz hub powered off. Live logging may let you know why the device will not pair.

FAQ: Logs and SmartThings - An intro into figuring out what went wrong

Logs and SmartThings: https://graph.api.smartthings.com: This is the first place to go when SmartThings are not acting right. This is also the developer site, even if you’re not geek this is an excellent resource to check logs and forcibly delete smart apps and devices. Live Logging: https://graph.api.smartthings.com > Live Logging This is where real time logs can be found. If you are having problems paring new devices or debugging code, this is a great place to start. Hub logs: https://graph.api.smartthings.com > My Hubs > List Events > From Hub Great place to see hub connectivity all PING’s (I’m Alive) and hub disconnect/reconnect messages can easily be seen here. These entries are historical up to 7 days Device logs: https://graph.api.smartthings.com > My Devices > (Choose a de…

Assuming you have a UK hub the device “should” just work, but as it is not on the compatibility list there are no guarantees.

http://www.smartthings.com/uk/compatible-products

@BristolBaz

I have tried the general exclusion listed in that article but to no avail. It doesn’t report any device excluded - it just stays on the same screen - "exclusion mode active’ with the spiny thing!

This would seam to indicate that the ST hub does not see the device it could be a difference between the TKB and Popp firmware as well.