Thanks for speaking up.
Its good to hear your team see’s the undercurrents changing within your developers. This is different than acknowledging the system has some operational issues. Retail users having issues is like having a scratched knee, developers getting this mindset is like having a broken leg.
The fact some of the people that make your best “apps” and provide the most support here are looking for a way out makes me want to look for a way out. It means they have no real answer from you as to when your going to fix some critical issues, or even whats wrong. If the developer does not know that, then that implies ST may not know…and the history of v2, offline control, etc means ST is non engendering a trust and wait environment. That boat sailed.
Oh and if ST doesn’t know how long its going to take by now…well I hope that’s not the case.
We all know, or assume, you guys are aware of the issues. But with such an educated group of developers in conjunction with tech minded customers, you might consider educating the group (or a sub group) on what is driving the issues and time tables for diverting Newtons Law into a new direction. They need that knowledge to hang in, and ST management needs those milestones knowing failure could mean losing a leg hence the need to prioritize correctly (this is why I mentioned Big Brother as he tends to always have goals for you regardless of the impact to pieces of your business they might deem as less important).
In the meantime I too am testing out Homeseer, CQC, Wink, Vera and other options. And I do not even want to be doing that…This will be my last comment on the forums about the negative issues other than asking for help if needed. I am going to watch the developers and “do what they do”.