Progress in this area would be tremendously appreciated, Tim.
The Status Page is one of the gems of SmartThings as a company and platform, in that it implies a commitment to transparency. It is also extremely convenient – it has an self-subscribe function and RSS Feed… great stuff!
When something isn’t working, I cannot emphasize enough the value of having a single quick place to check if it is already a known and acknowledged issue, so that I don’t have to debug and/or visit the Forum to find a lot of redundant and unacknowledged posts. The email and RSS feeds also put me on alert that certain of my automations or connections may not be working (or SmartTiles may not be working for our users!) and I can adjust my behavior or responses to users accordingly.
IMHO, it is much more comforting to see SmartThings is “ahead of the issue” … rather than appearing to be oblivious of a problem in progress, or worse, trying to hide the problem by implying it is isolated at not a genuine “outage”.
Well … I know you get the point. Thanks!
##Update:
Looks like some actual Status Updates today (Jan 20, 2016) … now, that’s great responsiveness! @slagle rocks!
