SOLVED - Gremlins & My Unstable ST Network

[JDRoberts]

You’re right that there’s a difference between V1 and V2 with regard to shortcuts, but it’s about the mobile app, not the hub.

Users who had a V2 hub and the V1 app had shortcuts. If they then updated to the V2 app, they still have their shortcuts,as long as they haven’t deleted all the devices for any one shortcut. But once they’ve deleted everything, the shortcuts are gone no matter what version of hub or app they have and they won’t be able to get them back.

Those who start with the V2 app, regardless of which hub, won’t have shortcuts. This would be true for someone who bought a used V1 hub today.

Lots of examples in the following thread, including screenshots:

Smartthings give me back my dashboard and shortcuts

I use to love to be able to look at the dashboard and see if some lights are on if there’s motion, if all my doors are locked closed etc. Now the only thing on the dashboard is the short cut to smart home monitor its really pointless. The other big grip is yes it’s automation but I’d like to still easily turn on groups of lights with shortcut and you took the ease of that away. I don’t want to have to create a routine when it use to be so easy. Anyway it really bums me out, I was so excited about the new hub and after reinstalling all of my devices and locks I find this out. It was like a kick in the jewels and a ha ha got yah. Please fix this only Apple assumes they know what’s best and refuses to fix their mistakes.