i just got a new fridge rf71a9132bk. i have connected it to SmartThings app. i have Sabbath mode on my fridge and i try to make it work also from SmartThings app.
To do so, i open the SmartThings app, i read on your site to so i need then navigate to and select your refrigerator, and then tap Refrigerator options. Tap Sabbath mode.
There could be a miscommunication issue. It looks like they are treating this as a feature request. This article was written in August of 22 and the ‘new’ app was pushed out in 21. What you can do, is ask them to update the article. This will then push the task on someone else who may know more. Or try to rephrase and clarify the issue and request an email response from R&D.