SmartThings Shabbat mode - fridge

Devices & Integrations Connected Things
1

Hi,
i just got a new fridge rf71a9132bk. i have connected it to SmartThings app. i have Sabbath mode on my fridge and i try to make it work also from SmartThings app.
To do so, i open the SmartThings app, i read on your site to so i need then navigate to and select your refrigerator, and then tap Refrigerator options. Tap Sabbath mode.

my problem that i dont have “Refrigerator options” on my app so i dont see Sabbath mode.
as show on this link: Use Sabbath mode on your Samsung refrigerator | Samsung Canada

what is the bug?

2

Can you post a screenshot of the fridge options? Did you reach out to support?

1 Like
3

Screenshot_2023-09-13-20-10-30-41_ee29f370f755f274a0693481416ae4a8
Screenshot_2023-09-13-20-10-30-41_ee29f370f755f274a0693481416ae4a81080×2316 158 KB

Yes I have ask support help they say that it’s not support any more after the update.

4

I’m assuming you checked App Settings?
That’s crazy that they removed functionality! Did they get an official response from R&D or did they just ‘say’ that.

5

Yes i am sure. You can read the email I got.

Screenshot_2023-09-13-20-46-19-24_45e686c594768066ad9911d54d96f72b
Screenshot_2023-09-13-20-46-19-24_45e686c594768066ad9911d54d96f72b1080×2283 153 KB

6

There could be a miscommunication issue. It looks like they are treating this as a feature request. This article was written in August of 22 and the ‘new’ app was pushed out in 21. What you can do, is ask them to update the article. This will then push the task on someone else who may know more. Or try to rephrase and clarify the issue and request an email response from R&D.

7

Good idea.