Mine has gone offline twice today.
I wonder if you can get a refund for the time that the system is offline? Might be able to get Scout Alarm for almost free with the amount of downtime the ST cloud has!
Why would you want it in the the first place given the propensity for false alarms? You risk additional charges for monitoring, and worse, the local authorities fining you, and eventually ignoring your security system status.
So today the entire system went down and I am not at home - so I canāt reboot per the instructionā¦imagine if I was using the security system? The security system would off and there would be nothing I could do until I returned homeā¦this is unacceptable for a security system.
I was considering trying it because it cheaper and due to the integration but - it will not perform 100% of the time like my existing systemā¦the wife would want me to get rid of the entire systemā¦
Dave
How is Scout compared to ADT? My contract with ADT ends next month and I currently pay 50$ per month.
I had adt previously, also paying 50 a month, have had scout for a year now, of course itās got some things that arenāt perfect but I wouldnāt go back.
So I was able to get my wife to reboot my hubā¦did not come back online. Ugh. I contacted support and waiting for instructions but considering that i am on the other side of the world - I guess I am out of luck. My wife has been borderline on this and now being home and it not working for a week - nice job smart things. This is not a commercial product.
Dave
I got the Pioneer package (gateway with built-in siren, 2 open/close sensors, key fob, motion camera) and added a streaming camera.
@Mbhforum I believe you can set it up as a secondary controller (at least for z-wave, not sure thatās possible with zigbee).
One of the biggest things I want to see if they can do is actually meet the 8 second delivery time for a picture of an event that they claim. If they can manage that, Iāll be extremely impressed. Hereās to hoping they deliver!
Thanks for the shout. I actually donāt use any of the less expensive DIY security systems because most of them donāt have fire detection and thatās my number one priority. I have looked at many of them.
I use one from the next tier where there is a Long-term monthly contract. Like many customers, I feel that Iām paying somewhat more than the value Iām receiving, but the service is solid, reliable, only one false alarm in about six years, and has the mix of equipment and monitoring that we require. So I look at replacing it every time the contract gets close to ending for financial reasons, but other than that Iām satisfied with it as a limited purpose system. Itās been very much āset and forgetā, which was also what I wanted. But different things work for different people.
Iāve also been following abode closely, theyāre doing a lot of very interesting stuff with a good pedigree. But doesnāt mean my needs yet.
Zigbee doesnāt do secondary coordinators in any simple fashion (control 4 has proprietary stuff that does it but only for their own systems) so you canāt combine another Zigbee system with Smartthings.
Zwave includes the secondary controller concept in the base design, but SmartThings doesnāt implement all of the command sets like controller shift. So using a secondary gets very complicated. Itās not impossible (the minimote is a secondary), but it doesnāt necessarily work the way you would expect it to, either. Thereās a lot of topics in the forums from people trying to connect outside systems to SmartThings where you can see the kind of stuff that they ran into and what did and didnāt work. Usually they end up being able to connect them, but they canāt get statuses reported easily, and will end up using additional virtual switches as stand ins.
Can you give us a summary of how you are using it so far and how you are integrating it with ST?
Looks promising but the professional monitoring at $29.99 is steep compared to established alarm systems like Simplisafe ($14.99-$24.99). Can you leverage any ST hardware via ifttt or do you now have multiple door sensors Etc like I do with ST and Simplisafe?
Hey guys,
Please keep the thread on topic. If you want to talk about other monitoring services please start a thread about that service. Letās keep this discussion about the Scout Integration.
Thanks guys!
I have had a ticket open on SHM not responding appropriately to intrusions for 6 days. This issue has been ongoing for over 30 days. I first engaged ST via chat on it, but they apparently never opened an actual ticket. Yesterday, 5 days in to the official ticket, ST acknowledges the ticket and state:
āUnfortunately this is still an issue that our developers are working on addressing; ā¦Thanks for your patience and understanding.ā
This is a system that ST expects customers to rely upon and pay for āProfessional Monitoringā?
Does logic not dictate that the system itself be āProfessionalā before it warrants āProfessional Monitoringā ???
Does crap in = crap out not apply?
This is before we even get into the glaring issue of professional monitoring of a system that does not have on box cellular back. I mean, are you fāin kidding?
Absolutely! Heck of an idea, a service to monitor how bad ST works.
I could afford the monitoring, I canāt afford the false alarms at $50ea. Iāll keep my GE Simon going for now.
Thatās an ambitious plan. Youād be very busy.
I thought we had this service.
Arenāt we currently posting to it?
I do hope that opening up the revenue streams with recommended monitoring packages will allow ST to add support staff to resolve a lot of the problems people come to this forum regarding.
It makes me wonder what other recommended paid services will come next.
Is anyone actually using this?
Iām looking to combine home automation and security, looks like this might be the right thing. Sounds like many of you donāt like this idea but anyone tried it or using it? I suppose I can have separate security and automation, just seems like a waste not to connect the two.
How does the equipment come together? Can I use both smartthings devices (doors, motion, etc) and Scouts? Can it be a combo of both? Are there differences in the two?
Trying to figure out the best options/configuration. Along with door sensors, motion detectors I will also put in smart locks on the doors, connect lights, etc. Thank you.