Has anyone recently experienced major issues with SmartThings? I am pretty reasonable and understand technology sometimes acts up, but in the past 3 weeks there has been nothing but issues after issues after issues, to the point where I don’t feel confident in recommending this system to anyone. I…

We are discussing a fresh issue that is being perceived by multiple users on a different thread. [image] Issues with SmartThings App, IDE and Cloud Integrations? Devices & Integrations I asked Alexa to turn on my Dining Room lights and the response was “Dining Room Lights…

I’m also experiencing major issues today. I thought maybe it had to do with upgrading the app on my phone but perhaps there is a bigger problem going on. The app is responding so slowly that it is almost unusable. Most screens won’t even load, however some will but only after waiting several minutes…

Disappointing because months ago (about 6-7) support was on point.

Yesterday motion detectors weren’t firing smart lights, and now having a comically bad time trying to add / modify a smart app. Only frustrating thing really is that I had been checking http://status.smartthings.com/ for a half an hour or more and it showed nothing, and now, they’re confirming some…

[image] ecartagena79: And what happened to testing updates and patches before deploying? Any Change Management in place? Testing? QA? Before applying something that breaks the system. Yah… All great points; but frankly, reiterating what’s been said by Community folks dozens of times in va…

[image] ecartagena79: I’m hoping someone high up (VP, CEO, whomever) realizes the impact these issues are causing and the frustration we (speaking for myself of course) are having. Just a note to let you know that all of the founders have read your post here and others like it and are aware o…

[image] Prindle19: Also somewhat confused as to why things aren’t failing over to local control vs the cloud; perhaps I don’t understand how that works. Maybe it IS doing that, I’m just trying to do things that involve the cloud which is presently borked. The community-created wiki has the t…

I do appreciate the community and the fact that we are being heard but the constant recent issues are concerning and overall frustrating for most. I hope things become more stable because when ST works, it is great and it has become a fun addiction, but that novelty wears off when there are major o…

[image] ecartagena79: My only comment to the support team being swamped is: hire more support technicians We are, we can’t hire them fast enough. Then there is the training aspect. Training new support technicians in our case is unique so it takes time. It will get better. :smile:

[image] ecartagena79: … adopt a better support procedure (i.e. ITIL or something similar). Good recommendation.

SmartThings recent failures in stability and support

General Discussion

ashutosh1982 (Ash / Ashutosh Jaiswal) November 24, 2015, 11:18pm 2

We are discussing a fresh issue that is being perceived by multiple users on a different thread.

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SmartThings recent failures in stability and support

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