I’ve had SmartThings for over a year now. My setup is 5 motion sensors, a multi sensor, a smart plug and 5 Hue Bulbs and a Hue hub.
Nothing too complicated.
However I very frequently have issues with my motion sensors. False movement being detected, sensors showing as unavailable etc.
I’ve spoken to Support, which told me that false motion being reported is a known issue, not a hardware problem, and that it’s being worked on. However that’s been the case for over a year now, and I’m losing faith.
We have been woken up by false movement too many times now, and at this point we need to just stop using the smart home monitor altogether.
Has anyone else had the same experience? Found a solution? Alternative sensors perhaps?
I’ve noticed that changing the batteries on the sensors seem to make them more reliable, even though they were showing as 60-80% full, but they are still not perfect.
Support has had me remove and re-add pretty much every device a whole load of times by this point, but that is a pain in the ass, and also popping the batteries out hurts my fingers!
At home we dropped the “Smart” off the name of the product long ago…