Smartthings Existential Crisis - Is it time to leave? (April 2021)

[GSzabados (Gabor Szabados)]

@GSzabados

Then who is the target, if the basic requirements cannot be met for anybody?

@JDRoberts, sorry to bring this up again. Here is another example, Samsung product, Fancy, New SmartThings feature, and what, it is not working…

Laundry Recipe function not working correctly - WD90T534DBN/S1

Hello, I have just bought a new washer dryer - the WD90T534DBN/S1 . It connects to my WiFi OK, I can start washes and check diagnostics etc. Ok using the Smart Things app. But I have been unable to use the Laundry Recipe function on the Smart Things app to actually send the recipe to the washing machine. It’s a really small issue but I am determined to try to get it working!! Here’s a picture of how my app looks like: [Screenshot_20210321-103940_SmartThings] But this is what it should look like (sorry I can’t upload so can only give a link): https://images.samsung.com/is/image/samsung/assets/au/support/home-appliances/create-a-laundry-recipe/7.jpg?1156_n_JPG Has anyone else had this issue? Samsung phone support and live chat support have been unable to help so far. Thanks!

Who is the target then, when SmartThings/Samsung cannot even get their own products working?