Smartthings button offline despite repeater

Devices & Integrations
1

Hi
I recently bought a 5-pack of smartthings buttons, but the ones further away from the hub keep dropping offline and only roughly 1 in 4 clicks actually work. (HOLD seems slightly more reliable but still not 100%)

The buttons are within 4 feet and direct line of sight to a zigbee bulb (Innr branded) and in the IDE I can see they’re routing through this device. It’s almost as if the mesh part of zigbee isn’t working at all?

The bulb itself is 100% reliable (single hop back to hub), but the buttons don’t seem to be able to reliably hop through it?

EDIT: I also bought a 5-pack of smartthings plugs so it’s not as if there’s a lack of options to get back to the hub

2
3

Shouldn’t be buttons be able to find a route back via one of the 5 Samsung Smartthings smart plugs though?

Route [This Device (A085) ] ↔ [Hall Light (01D6) ] ↔ [SmartThings Hub]
Metrics * Last Hop LQI: 164
  • Last Hop RSSI: -59
  • Received Messages From Device: 591
  • Received Messages From Device (Duplicates): 39
  • Messages Transmitted to Device: 3996
  • Messages Transmitted to Device (Failures): 32
  • Updated Time: 2020-09-04 1:37 PM BST|
4

Have you done a zigbee heal since you added the plugs to your network? If not, the buttons may not know the plugs are there.

It’s easy: take the hub off power, including taking out batteries if there are any. Leave all other Zigbee devices on power.

Wait about 20 minutes. This will cause the other zigbee devices to go into “panic mode“ because they can’t find the hub.

Now put the hub back on power. This will cause each individual device to rebuild the mesh, which should give you the most efficient routing.

This process can take a little while, so you may not see the full results until the next day.

Also, if you have big message Wi-Fi devices like Streaming video, make sure they are in use when the hub comes back online. This will help the network identify areas where Wi-Fi interference may be a problem.

1 Like
5

the light could be the problem. try disconnecting it and let the buttons find the plugs.

1 Like
6

My button has decided that it wants to route through the light again, and is therefore unresponsive again. I think I already know the answer to this - but i’m guessing there’s no way to tell a device you don’t want it to be a repeater?

Problem is, the smartthings button is being used for a lightswitch for this lightbulb, so there’s no getting away from the fact the Innr bulb is the closest repeater it can find.

7

Nope. You may want to consider getting a different bulb, like Sengled brand. They are end devices that won’t repeat.

8

I’ve now got a smartthings plug within a metre of the two downstairs buttons and they are repeating through that, but they’re still incredibly unreliable? The ones upstairs (the hub is upstairs) are rock solid… Family getting increasingly frustrated with light switches that don’t work