I received an ADT SmartThings hub with a missing backup battery. What a joke!
Several calls to SmartThings support were no help. “Get a new hub.” “We don’t know what the battery part number is.” “No, we can’t send you a new battery.” Etc. They couldn’t seem to grasp why i don’t want to waste my weekend re-pairing all of my devices. Time is money!
SO. Now that I have gone and got an entirely new hub, i now have the backup battery information to share with everyone. And hopefully the SmartThings support will fix their missing information.
LiPolymer 823990 3.7V 3.7Ah/13.69Wh
Shenzhen GREPOW Battery Co.,Ltd
QR Code Data:
1）P/N:10-000014-001 2）Date Code:20171507 3）Manufacturer:Shenzhen GREPOW Battery Co.,Ltd
Obviously, the date code doesn’t matter, but I put it there for reference, and to show that a brand new 2019 hub has a freaking 2017 battery. That is complete junk. No wonder so many people say this battery lasts only (15) minutes instead of the supposed (4) hours that SmartThings claims.
Note: Contrary to popular belief, that ferrite core on the battery cable is important.