Should I come back?

[JDRoberts]

@JH1

This is what I find the most interesting. I wonder just how much of the frustration out there is due to issues like this that should be simple to diagnose and fix like this one, had the right tools been there.

Some of it, I’m sure, particularly when the platform is stable.

But yesterday is typical of what I think leads to greater frustration where the customer has everything working just fine, the platform introduces changes, and then multiple things start going wrong.

Immediately after the update, the first problem was that new automations could not be saved from the android version, not even SmartLighting.

Also, there was no way to set a timebased routine to a PM time.

The first of these was fixed after about eight hours, but the fix appears to have introduced a new problem where smart home monitor neither loads nor can be arm/disarmed. And the new problem affects all types of phones. The Problem is ongoing.

SHM Issues after update

It’s currently 10:44pm pacific time and for the last 2 hours my SHM screen has only displayed LOADING and I have not been able to arm or disarm my system. Can anyone tell me what’s going on? [image]m

This “works on Monday, fails on Tuesday” pattern is, for many of us who rely on home automation for practical uses, by far the most frustrating, IMO.

Note that The kind of device problem that the OP is describing can then be fixed by the customer, while the “fails on Tuesday” problems are often completely outside of the customer’s control.