At first when I got the lock I was able to pair this lock with Smart things then enroll when my current HUB is 2 rooms away.
I just took the lock off the lock from the door. Put it next to the HUB, I factory reset, rebooted the HUB and still can’t exclude the lock. I just see the RED “X” not the 3 green checks.
I can tell this lock is still enrolled by disconnecting the battery and when you reconnect the battery the alarm light blinks 1 time.
Will this enhanced z-wave lock device handler resolve the issues. How do you install this? Is it done on Smart things.com where I can see my Hub info etc?
Is there a way to exclude the lock?
Tried everything. Wondering if it’s a bad HUB or the lock itself.
Thank you.