Schlage BE469ZP Door Lock Showing Incorrect State

I’m in the process of moving all of my devices from ST hub v.1 to the new v.3
After enrolling my door lock (Schlage Be469zp) on the new hub, the device state is incorrect.
Two Questions:
1.) How can i fix the device so it shows the correct state
2.) Do i need to install RoyBoy profile again to manage multiple user codes?

For anyone reading this, after doing a Zwave repair, and giving it a couple of days, the lock began to report the correct Lock and Unlocked status.
Yesterday I successfully installed the Rboys device handle and smart app.
The lock works as intended.