Man! It is hard to be optimistic with samsung. I understand the grind of working at something you love in a struggling startup. And the elation you feel when the right benefactor comes in and removes the pressure. But the terms āsamsungā and ābenefactorā donāt belong in the same book, let alone the same sentence.
Ben is confident. I am too with respect to the short term. I expect things to really take off now. But at what cost?
SmartThings has some of the best customer support I have witnessed in recent years; samsung has among the worst in the industry.
SmartThings is all about open (the main reason I opted in); nothing about samsung is open. Samsung is an Apple wannabe, but only in the sense they want you to own everything samsung. They offer none of the benefits of Appleās closed ecosystem, only the requirement that your devices need be all samsung to work with S-this and S-that.
SmartThings is committed to their goals; samsung is committed to nothing. They throw anything against the wall hoping it will stick, and if it doesnāt, simply move on. $200 million is pocket change to them. If they see SmartThings as the next big thing, 10 to 1 weāll see it as an S-thing rolled into touchwiz. If it is not, doubt weāll see it at all at that point.
The issue is not just about the product. It is about the sweat equity involved in supporting a new platform. Very hard to make the decision as to when to cut your losses. If it were practically any company other than samsung I would not be so concerned about this.
Since the beginning, HA has been about the little guy. Now we are finally seeing everyone get involved; from Lowes to Comcast to even Best Buy. Hard to have confidence in the johnny come lately corporate players as you know their development is just farmed out to the lowest bidder.
And with āacquisitionā firmly on page one of now-a-dayās corporate handbooks, hard to know if the little guys can stay true to their philosophy as a small fish in a big pond.
I am starting to think it is going to take the likes of an Apple or a Google to really pull this off; to put it into a class where it is an ongoing standard; one we donāt need to re-think every couple of years.
So, for now, I am going to nail my lawn chair to the top of my fence and sit in it for a while. Much of my enthusiasm for SmartThings has escaped for the moment (sorry, I just canāt help it). While there isnāt anything I would replace it with now, there most likely will be soon. In the meantime, Iām gonna try to scale back on anything that is SmartThings dependent and just wait and see.