I’ve been a Wink user for a couple of years now and while the Wink Hub 2 has been reliable and relatively painless to use 2 things annoy me enough that I’m thinking of switching to SmartThings: First, Wink still doesn’t have a user community so even the simplest of questions requires sending them an email and waiting (in some cases ) a week or more to a reply or, calling them and waiting on hold (for up to an hour). I’ve suggest the user community thing to them several times and all I get is “we’ll pass this along to the development team” or “I’ll submit a feature request” for you. I find this so frustrating because it’s so easily fixable. I’m sure that most of the questions I’ve asked have also been asked by hundreds of other Wink customers and could easily and quickly be answered by their user base. Instead, they’re making their customers contact support and support is probably answering the same questions over and over again. To me this shows an extremely lack of vision and makes me wonder if the people running Wink are paranoid control freaks.
Second, as much as I like the Wink app for its simplicity, it’s not extensible and the only way to get any new functionality is to submit a feature request. I have submitted a dozen or more feature requests over the past couple of years and have seen none of them implemented. I’m a software guy and have played around with their API but short of writing my own front end there’s no way to do anything to the app itself.
So, after that very long ramble; on to the questions:
One of the things I really like about Wink is the local control for lights an locks. Lighting commands are nearly instantaneous compared to the 2-3 seconds some commands took before local control was implemented. I’m reading conflicting info about the SmartThings hub’s local control ability. Is it capable of local control and if so, how well does it work, what are limitations, etc?
I have 2 properties one of which is 600 miles away from my primary residence. How well does the SmartThings app deal with multiple “Houses”?
Lastly, any old Wink users here willing to share SmartThings vs Wink pros and cons?
Thanks – Steve