So SmartThings support finally has the script required to fix the notifications until the firmware patch is released. This affects BE369 and FE599 locks.
If you’ve had trouble getting a response from support in the past, you may want to try reaching out to them again (support@smartthings.com) as this workaround was updated today after I made some recommendations. Here is their response:
I did show the whole team here what changes to make to the existing script so that it does what is required for these specific Schlage locks. If you encounter this in the future and send us the Hub ID and the Node ID(s), we can take care of them as soon as possible until the more permanent fix is available in a later Hub Firmware version.
Thanks again for all your time today. Your quick responses and ability to test made a difference, as I was able to send this to other similar cases we have been investigating for awhile with relatively high confidence it will finally resolve their troubles.