Problem adding Yales lock to the hub

Devices & Integrations
8

This means that the lock has failed to complete the pairing process. Try these steps:

  1. Exclude the lock
  2. Reset the lock
  3. Reboot the hub (don’t forget this0
  4. Bring the lock within 2ft of the hub
  5. Pair the lock
  6. Add a repeater within 20ft of the lock

I would recommend deleting ALL custom device handlers before pairing. Add your custom handlers after pairing since you’re facing issues. It also helps to ensure if the custom handlers are compliant with the latest ST specifications.

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