Lately my wife and I have been having many issues with our setup we created at home to be a replacement for our ADT alarm. When working correctly, we have a siren in the house that activates when detecting motion or doors/windows opening while we are away. We have our ST set to automatically go to Away mode when we leave and Home when either person arrives back.
Lately ST has not been updating our location before we come in the front door (sporadically). I checked the geo fence and it’s fine, I even adjusted it to be slightly bigger but no luck. What happens now is I open the front door, the alarm goes off, I check my phone and turn off the alarm, and then check the mode and it has changed to Home. When I check the order of events, the alarm is activating first and then immediately after, ST is recognizing I’m home and changes mode to Home.
This needs to happen the other way around! Support hasn’t been able to fix this–they had me get rid of the SmartAlarm app and use “detect movement around dangerous items”. This worked fine for a few weeks but now is having the same problem.
Any recommendations for fixing this? I’m ready to ditch the entire setup because the alarm simply isn’t reliable for what we want. Hopefully it doesn’t have to come to that!