On the verge of returning (not so) Smart Things

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@SBDOBRESCU

But you’ve also alienated those who buy into ST without any technical knowledge or minimal troubleshooting abilities. When people go in Best Buy, they buy a plug and play solution and most likely, these are the folks that are overwhelming the support these days.

I must really be using the wrong words, and I apologize.

I don’t consider those non-technical Customers to be, themselves, “sub-optimal”.

I’m saying that the combination of SmartThings and non-technical consumers is, currently, not a good combination. And I emphasize: that is most certainly not the consumers’ fault!!!

I avoid going so far as to outrightly called Samsung SmartThings’s marketing “deceptive” – but, well, perhaps that shoe fits.

I don’t think the overly shallow and positive tech/gadget/home automation media is helping either:

Professional / Mainstream Media Reviews?

Continuing the discussion from IFTTT not working (OAuth issues for UK servers): I hope this Topic doesn’t look like I’m trying to “stir the pot / rock the boat … or trolling for negativity”. The intent of this Topic is to discuss Community perceptions of professional reviews (or lack thereof) of SmartThings. Occasionally we’ve had Topics that focus on one or the other article, but this one is generalized for now… So… @Sean_Quorn_McNuzzhou: Why do you think SmartThings has not received, as far as I am aware, any significantly negative reviews from professional / mainstream media; even in the USA where the product has over 100,000 Customers? Heck, I haven’t even found any SmartThings-specific negative blogs or vlogs. As a faithful, though critical, Customer, I’m glad to see lots of posi…

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In other words… SmartThings is an incredible platform, doesn’t have comparable competitors with respect to many valuable features, … but it definitely has the characteristics of a “beta” product that is not ready for diverse mainstream non-technical consumer use, and should not be promoted to that sector without significant warnings / cautionary notes.