[OBSOLETE] Lowes Iris and XFinity CentraLite keypad DTH + Apps

My keypad ran low on batteries so I swapped in two freshies (one at a time) and everything seems good except

  1. I forevermore see 0% battery… both the app and debugging in the IDE show a clear 0%. How do I get this to refresh/reset?
  2. The keypad doesn’t actually work anymore with Door lock code user management with notifications and automatic relock

These two things happened at the same time but might be unrelated, I’m not really a pro so I’m not sure. Any thoughts on what I can try next to debug this?